In recent years, the automobile industry experienced a great number of innovations in supply chain. The innovations of Ford and Toyota manufacture played a great role in the development of supply chains in other industries. After such great innovations and invention in the automobile industry including fossil fuel guzzling cars, it became clear that the golden period of cars development was finished, but it was only the beginning of a new era of electro cars. Ten years ago, it was impossible to imagine a car which could work without any gasoline, but only with the help of electric energy. People used to charge phones and computers but not cars. Tesla was one of the first automobile producers who developed such an idea and put it into practice. This paper analyzes Teslas main secrets of their supply chain and quality production.

There are a few companies who work in the sphere of electric vehicles including Ford and Toyota. Tesla is the only one who has really captured peoples imagination. There is something mystic in Tesla cars, but it is only a good planned approach to appeal to peoples dreams and wishes. Its philosophy is based on the desire to satisfy the public desire. However, such a success is impossible without an incredibly sophisticated supply chain system which shows all companys values. As an every successful company, Tesla also has its secrets which help it to be so popular and valued by the public. First of all, it is necessary to analyze its special features and techniques which make it different from other similar companies. Its main idea was to become the absolute owner of the supply chain of electro cars including the technological idea of the company and consumer experience. Thanks to its designs, services, technological ideas, sells, and manufactures, Tesla plays an important role in changing the automobile business, especially from the customers point of view.

It is possible for its customers to choose a good variant of Tesla car online and purchase it. To make it easier, the Tesla internet site gives various options for customers. Another suitable option is the possibility of payment through WeChat. It is the most popular messaging app in China. If a customer pays with the help of this app, all companys upgrades will be available for him/her as well. Customers can observe all innovations and news about Teslas production process. Even though this company grew a lot during the last years, it is still very small. It means that it cannot be independent in its economics. Because of its products, Tesla has to cooperate with battery suppliers who have never cooperated with car manufacturers. It also collaborates with such big car companies as Toyota and Daimer in order to purchase some basic spare parts cheaper. Such a feature as the infotainment system is specially designed. Tesla tries to develop electro cars faster than other companies  in two and a half years; that is why they need experienced suppliers in this sphere. Soon, Tesla is going to become a complete owner of the supply chain thanks to its choice between conventional manufacturing practices and good relations with its suppliers.

Another secret of their supply chain is the idea of direct selling which helps customers to save their money. Other countries think that it is illegal and tried to prevent Tesla from this practice; however, the company still keeps on selling its cars directly to the customers. It operates a workaround where customers can see cars in showrooms and after that order a chosen car online or on the phone, and it will be shipped from any place. This approach is innovative but rather dangerous for the company; therefore, it prefers to keep very little inventory and place a great part of its customers to wait for a few months. Of course, they can lose some clients because of a long wait. Thus, Tesla is researching how to improve this situation and avoid problems with law and other companies. Another point is the warranty on Model S which is extended to 8 years. It is a great advantage for customers. They give also a three-year buy back guarantee and provide their customers a great service.

According to the current policy on the official Tesla site, it ensures that its customers get services and products of high quality. The work of a quality inspector is very responsible. The company guarantees its customers the completion of all requirements, services in a timely manner, in-time completion of all tasks, as well as effective management of workforce and services. Their senior program manager is responsible for managing quality control documentation and reporting about any problems to Teslas president. He is also responsible for the issues with assurance, including everyday direction, checking of the Quality Control Plan, etc. Teslas Quality Management System inspects daily operations due to the contracts requirements and satisfying customers needs. This plan foresees the fulfillment of all requirements and taking of different measures if some requirements are not followed. The quality control team has to check if customers are satisfied with their service and the quality of the products as well as insurance and delivery issues.

Some of their models had problems, and Tesla Motors published the report on improving the quality control process with using a second lawyer of Model X quality control and assuring the public in eliminating the problems with the electric SUVs. The main problem with Model X is connected with Falcon Wing doors and their complexity. It is necessary to add cost to this option. It will solve the problem for customers who ordered an X without wing doors and reduce the cost of the car. It will make it more available for customers as the company will spend less force and costs on designing the doors which must operate perfectly. However, Tesla has always been designed to use wing doors as an ordinary equipment; now it is necessary to report on the issues concerning these unique doors. Of course, Tesla has a lot of advantages, but there are some issues which have to be removed with the help of quality control. The company takes care about their customers a lot. That is why it is so successful at the market of automobile production, but still remains one of the smallest companies in the world.

To conclude, it is necessary to admit that the company has a great supply chain. It reached such a success because of its good relations with customers and the possibility to order the car directly through the Internet. They also provide an effective insurance service. For their model S, they offer the 8-year insurance; for another model, this insurance is 3 years. They improve their cars more and more making them perfect. Anyway, because of its direct selling, the company has the legal problems and faces dissatisfaction from the side of other companies which produce the same kind of cars. Tesla cooperates with such famous companies as Toyota and Daimer as it cannot work independently with its own economics and needs to be supplied with spare parts of high quality. One issue which has to be solved is wings doors of its cars. They are too expensive and require a lot of service, so it will be better to substitute them with ordinary ones and add them to the car for an additional price. In general, Tesla is a small successful company with a good future and perspectives. Thanks to their quality control plan, they provide customers with a good service and products.

Stive Morris is a scholar, writer at the business writing company He conducts researches for students on various topics. Therefore, he is interested in scientific work. He analyzes the Problems of the Modern US History.