Implementation management is a process carried out by an implementation manager, also known as a client service delivery manager. It involves managing a team who are responsible for the implementation of technical software, hardware, and solutions within a company, and is largely to thank for the smooth implementation of both IT and telecommunication services.

It falls to an implementation manager to allocate resources during new implementation, as well as addressing concerns which arise through new processes. Successful implementation management also involves the close communications of an implementation manager with project managers they work alongside.

Given that this is a management role, implementation managers face a vast array of responsibilities. It falls to them to monitor all implementation requests while providing coaching for a team of implementation coordinators.

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