When we talk about business, different factors are responsible for any sort of venture to function smoothly. 

The factors have a varied level of importance when it comes to the role that they play. Ranging from high to low, all of them are important. 

We are going to focus on service-providing companies. Their major duty is to provide a service that has a seamless quality.

The first aspect of any service-based process is to work seamlessly. There should be no kind of hindrance. The customer should be able to enjoy all the benefits and get their work done easily. 

Chat service is an important part of any service-based business. It carries major importance in this sector. 

This service is responsible for providing support to any user, customer, or visitor online. It is implemented on websites, software, applications, etc. 

If a person comes across a query they can ask for help from the chat service, This service can be a well-trained customer service representative. The term that will be used here will be Managed Chat Services. It is classified as an entirely separate domain. 

Artificial Intelligence is also a part of this service. Albeit a small one. It is trained by making it study the massive databases that have all the previous questions that have been asked by people. Along with the answers. 

This gives them enough information that can solve the basic queries of the user. These services can be used to handle technical and non-technical queries. No major limits are placed under this section.